Cancellation and Refund Policy Context for y-kun.co

At y-kun.co, we aim to provide a smooth and hassle-free shopping experience. This Cancellation and Refund Policy outlines when and how you can cancel orders or request a refund.

1. Order Cancellation

  • Before Dispatch:
    Orders can be canceled before they are shipped. To cancel, please contact us immediately via email or phone with your order number.

  • After Dispatch:
    Once an order is shipped, it cannot be canceled. You may, however, request a return or refund after receiving the product (subject to eligibility).

  • Special Note:
    Orders for perishable or made-to-order items may not be eligible for cancellation once placed.

2. Refund Eligibility

Refunds are applicable in the following situations:

  • You received a damaged, defective, or wrong item.

  • The product is missing parts/accessories or is not as described.

  • You canceled the order before shipment and were charged.

Refunds are not applicable for:

  • Opened or used food or personal care products.

  • Items returned after the eligibility period (usually 7 days from delivery).

  • Change-of-mind or customer negligence.

3. Refund Process

  • Once your request is reviewed and approved:

    • Refunds will be processed within 7–10 business days.

    • Refunds are issued to the original payment method.

    • You will be notified via email/SMS when the refund is initiated.

  • If a product was returned:

    • Refunds are processed only after we receive and inspect the item.

    • If the returned product is found to be used or damaged, the refund may be denied.

4. Shipping Charges

  • Shipping fees are non-refundable, unless:

    • The return is due to our error (wrong/damaged item).

    • The entire order is canceled before dispatch.

5. Contact for Support

For any cancellation or refund queries, contact:
📧 support@y-kun.co
📞 [1800-800-1234]
or use the Contact Us form on our website.